Yes, the Stackers Auss'm Burgers restaurant in Metrowalk did this to me, just about an hour ago while having breakfast with my office teammates Karla and Lea.
To think I was the first person who told the waitress my order, and "One clam chowder" was the first thing out of my mouth, especially as the photo of the soup on their wall displays and the menu really looked yummy.
So the waitress first brought in the fries--perhaps the only surprisingly impressive thing about the place as the P60 order turned out to give you a huge serving--and then Lea's Corned Beef Brekkie, complete with coffee. Karla ordered the same thing and it was served about 15 minutes later. Time elapsed since ordering: about 20 minutes then.
And yet still no soup.
Almost an hour later, after much chat and looking over the two flat screens on the high wall showing a rugby and baseball game each, we decided to follow up on the clam chowder. The waitress looked a bit perplexed and hurried to the kitchen, and then came to our table minutes later to say, "Three minutes po for the chowder, OK lang?"
Of course it didn't take three minutes. And of course she could have been more apologetic, maybe even admitted that they forgot to prepare my order. They could have given us a complimentary soup or dish to make up for the looooong wait. Heck, even free iced tea for all I care. But all we got was a bitch face from the waitress, saying, as she served the soup finally with a steely smile, "Sorry po for the delay," and for some reason her face really didn't look sorry.
That's pretty much it. I can't remember the last time I ordered soup and having to wait an hour for it; I guess there's a first time for everything. And to that bitch-face, unapologetic waitress, wait 'til I send this to your feedback mailbox. Tsk, tsk.
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2 comments:
That is certainly not the way a restaurant should treat returning customers like us, and if only I didn't enjoy my Brekkie and the fries, I wouldn't have gone back, but they really should amp up their customer service!
Yes, they should! If not for their yummy, value-for-money Brekkie platters, I wouldn't think of ever going back there with that kind of service! Glad to share the experience with you and Lea, though. :)
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